Valley Medical Center is one of many healthcare systems and pharmacies that continue to be impacted by a vendor network disruption. We have regained the ability to process prescriptions at our pharmacy locations with a few exceptions. We continue to have limited ability to process copay assistance cards. Thank you for your patience as we continue to work to help as many people as we can until the issue is resolved.
Due to high levels of seasonal illness in our community, we strongly recommend wearing a mask in our hospital and clinics. See our patient visitor policy.
Updated Dec. 8, 2023
Valley is now welcoming TWO visitors at a time per patient, in inpatient areas, the Emergency Department and clinics. Hours of visitation will be 8 AM to 8 PM. Patients in our Birth Center will be allowed four support people. By entering Valley facilities, you attest that you do not have COVID-19 or any related symptoms.
November through March is respiratory virus season, and depending on the level of illness in our community and facilities, you may be required to wear a medical-grade mask. Our current masking status for patients and visitors is YELLOW.
Our masking criteria will follow these guidelines, based on King County virus transmission levels and viral spread in our facilities:
RED: MASKS REQUIRED
YELLOW: MASKS STRONGLY ENCOURAGED
GREEN: MASKS NOT REQUIRED
Effective Dec. 11, our caregivers are required to wear medical-grade masks in all patient care areas. Medical-grade masks are always required for all patients, visitors and staff in several areas of our hospital and clinics, including: all oncology clinics, the infusion center, Radiation Oncology, the inpatient area of the Northwest Pavilion, and the CCU. We appreciate your help in keeping our immunocompromised patient safe. If you are experiencing symptoms of a respiratory virus, we strongly suggest you wear a mask to protect others. Our policy is in line with recent guidance from the Northwest Healthcare Response Network and the policies of many other healthcare organizations around western Washington. Our masking guidelines are subject to change.
TWO asymptomatic visitors or support persons are allowed per patient in the Emergency Department (ED), inpatient areas and for ambulatory clinic appointments. Four asymptomatic support people are allowed for patients in the Birth Center. Minors should not accompany patients to appointments.
A patient may require a support person under the following circumstances:
Surgery Admit/Discharge Units: To ensure privacy of patients, and due to space restrictions, the number of visitors is no more than two people at a time. One visitor is allowed until preoperative admission is completed. Minors should not accompany patients.
Exceptions: below is the exception list to describe where additional support persons may be allowed and in the following circumstances:
Visitor Screening
Visitation Guidelines
Pets are not allowed in Valley facilities. Only service animals are allowed access to areas of VMC open to the public, except in spaces where the treatment of the patient or other patients would be compromised by the service animal’s presence. A service animal may accompany an individual into the waiting room of an ambulatory care area. A service animal will not be permitted into the treatment room of an ambulatory care area if the presence of the service animal compromises the treatment of a patient.
End-of-life will be defined as critically-ill patients who are highly likely to die in the coming days as determined by the attending physician and is not based on code status or restricted to patients who are on comfort care.
Stay Connected Virtually with CaringBridge
Valley Medical Center offers patients and their families a free subscription to CaringBridge, a secure, mobile-optimized health journal. Normal social media channels can be chaotic, cause fatigue and frequently result in some dropped connections. CaringBridge is designed with medical crises in mind to help patients stay connected and heal. Learn more